Refund Policy

1. Our Commitment

At MedHue Labs LLC, we want you to be completely satisfied with Clinicalink. Our refund policy is designed to be fair and transparent while protecting against abuse.

Core Principle: We believe in our product and want to ensure you have adequate time to evaluate whether Clinicalink meets your clinical documentation needs.

2. Free Trial Period

Before any payment is required, we offer:

• Free demo with limited transcriptions
• No credit card required for trial
• Full access to core features during trial
• No obligation to continue

3. Monthly Subscription Refunds

3.1 Eligible for Full Refund

• Timeframe: Within 7 days of first subscription
• Usage Limit: Fewer than 5 transcriptions processed
• Refund Amount: 100% of subscription fee
• Processing Time: 5-10 business days

3.2 Case-by-Case Review

• Timeframe: After 7 days from subscription
• Eligible Reasons: Technical issues, service failures, or significant bugs
• Not Eligible: Partial months, unused credits, or change of mind
• Review Process: Each request evaluated individually

4. Annual Subscription Refunds

4.1 Full Refund Period

• Timeframe: Within 14 days of purchase
• Usage Limit: Fewer than 10 transcriptions processed
• Refund Amount: 100% of annual subscription fee
• Processing Time: 5-10 business days

4.2 Pro-rated Refund Period

• Timeframe: 15-60 days from purchase
• Eligible Reasons: Technical issues or service failures only
• Refund Amount: Pro-rated for unused portion
• Calculation: Based on remaining months in subscription

4.3 Limited Refund Period

• Timeframe: After 60 days from purchase
• Eligible Reasons: Only for prolonged service outages or data security breaches
• Review Process: Management approval required

5. Enterprise Plan Refunds

• Custom Terms: Refund terms specified in your enterprise agreement
• Evaluation Period: Typically includes 30-day evaluation with full refund option
• Contact: Work directly with your dedicated account manager
• Flexibility: Terms can be negotiated based on organization needs

6. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Policy Violations: Breach of Terms of Service or Acceptable Use Policy
• Fraudulent Use: Suspicious or abusive account activity
• Expired Periods: Requests made after applicable refund period
• User Error: Misunderstanding of service capabilities or features
• Change of Mind: Simple decision to discontinue without technical reason
• Unused Credits: Remaining transcription credits or partial billing periods

7. How to Request a Refund

7.1 Contact Information

To request a refund, contact our support team:

• support@clinical.ink

  +1 (213) 794-8353

• Subject Line: "Refund Request - [Your Account Email]"

7.2 Required Information

Please include the following in your refund request:

• Your account email address
• Subscription plan and billing date
• Detailed reason for refund request
• Any technical issues experienced (if applicable)
• Preferred refund method (original payment method recommended)

7.3 Review Process

• Initial Response: Within 24-48 hours
• Review Time: 1-3 business days for standard requests
• Complex Cases: Up to 5 business days for detailed review
• Decision Notification: Email confirmation of approval/denial

8. Refund Processing

8.1 Processing Time

• Credit Cards: 5-10 business days
• Bank Transfers: 3-7 business days
• Digital Wallets: 1-5 business days
• Note: Time may vary by financial institution

8.2 Account Access

• Service continues until end of current billing period
• No immediate termination upon refund approval
• Export any needed data before account expires
• Account automatically closes at period end

9. Alternative Solutions

Before requesting a refund, consider these alternatives:

• Technical Support: Many issues can be resolved with assistance
• Plan Downgrade: Switch to a lower-tier plan if cost is the concern
• Training Session: Free onboarding help to maximize value
• Feature Requests: We actively develop based on user feedback
• Extended Trial: Additional evaluation time for complex workflows

10. Contact Support

Questions about this refund policy or need assistance?

11. Policy Updates

This refund policy may be updated from time to time. Changes will be communicated via:

• Email notification to active subscribers
• Website announcement
• In-app notification
• Updated "Last modified" date

Continued use of Clinicalink after policy changes constitutes acceptance of the updated terms.